ASSISTANCE Services
Our medical and security services form the backbone of holistic Travel Risk Management “Made in Germany.” Our integrated solutions ensure the protection, health, and well-being of travelers and employees worldwide by seamlessly combining medical expertise, security consulting, and operational support.
Medical Assistance
Professional worldwide support for medical emergencies and on-site problems
Security Assistance
Our security experts prepare you for international travel to high-risk areas and support you when things get serious
Holistic security for your business trips
With our assistance services, we offer fast and reliable support in emergencies – worldwide. Whether it’s a medical emergency or a security-critical event, our experts are available around the clock to advise and support travelers and, if necessary, organize repatriations or evacuations. The modules can be flexibly integrated into existing systems and optimally complement our digital solutions.
MEDICAL ASSISTANCE
Worldwide assistance for medical emergencies
– around the clock
On international trips, it is not only the business success that counts, but also the secure feeling of being well cared for in an emergency. Our Medical Assistance accompanies your employees around the globe: from the initial medical advice to the organization of doctor’s appointments and hospital stays to evacuations or return transports.
This allows your teams to travel with confidence – because they know that quick help is always available in the background.
Service modules (worldwide service)
- Access to the 24/7/365 alarm center (emergency hotline)
- Doctor or hospital recommendation
- Doctor-to-doctor consultations
- Translation of foreign medical reports
- Outpatient appointment arrangements
- Outpatient appointment arrangements
- Patient consultation in routine and emergency situations
- Direct billing with international travel health insurance companies
- Access to crisis and disaster evacuation
- Travel assistance (breakdown, loss of documents, etc.)
- Access to interpreter service
- Case handling of security cases (theft, bodily harm, etc.)
- Support with security risks and legal problems
- Coordination of medical cases including repatriation
Learn more about our medical services?
Let us create an individual offer for you – precisely tailored to your requirements. Choose flexibly from our modules and put together the services that really matter to you and your team.
SECURITY ASSISTANCE
Travel safely. In good hands – anywhere in the world, anytime
Whether it’s a business trip, an international conference, or a longer project assignment – we ensure that your employees are well protected on the road. Our security assistance combines preventive advice, up-to-date situation information, and 24/7 emergency support with a global partner network. This gives you quick help in the event of security-related incidents – anytime, anywhere.
With us, your teams can concentrate on their tasks while we keep an eye on security.
Service modules (worldwide service)
- International 24-hour crisis hotline
- Immediate assistance in security-related emergencies
- Organization of personal and property protection
- Ad hoc crisis management (evacuation, hostage release, crisis PR)
- Full personal support for the employee in distress
- Safe escort out of the crisis situation with the involvement of the customer
- Creation of a travel security policy
- Individual risk analyses and comprehensive assessment and evaluation of the current security situation by experts
- Online training & behavioral guidelines for travelers for comprehensive preparation of employees for stays abroad
- Security training for expats, training of local personnel
- Creation of emergency plans for high-risk countries and on-site implementation (including evacuation and safe houses)
- Information protection and IT security concepts for stays abroad
- Security services on site/at the travel destination
- Auditing of project locations, accommodations, routes, etc.
Learn more about our security services?
Your security is unique – just like our offer for you. Choose exactly what is really important to your team on the road from our modules.
Other products from A3M
Global Monitoring
We have the world in view for you – at all times!
Everything comes together with us
- Information on crises worldwide (365/247/7)
- Matching of events and company assets
- Notification of travelers and decision-makers
- Configurable dashboards
Destination Manager
Information on entry and health worldwide
Fulfillment of information obligations
- Private trips, cruises and business trips
- Transit regulations
- Individually customizable information for travelers
- Notification service for updates
Country Information
Well prepared in the run-up to a trip
Our country expertise
- Dossiers for all countries and selected cities
- More than 80 risk categories
- Focus on safety and health
- Comprehensive behavioral guidelines
global monitoring app
The guardian angel for on the go
All functionalities in one app
- Warning messages based on exact location
- Exact location transmission to companies possible
- SOS button for emergencies
- Important information about upcoming trips
hotel monitor
Matching the hotel portfolio with events
Based on GIATA IDs
- Sending of Hotel Monitor Pages per event
- Map and list view of the hotels
- Individual selection through map tools
