TRAVEL SALES

Travel agents are subject to the legal requirements regarding the provision of reliable information on entry, visa and health regulations. In addition, in the event of a crisis, travelers expect quick, competent information, including from their travel agency.

With A3M’s digital solutions, you can meet your obligations in a legally compliant manner while strengthening customer loyalty!

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Entry regulations

Professionally and automatically fulfill your pre-contractual obligations under the Package Travel Directive

Info

Travel warnings & crises

Keep track of events worldwide and react to customer inquiries in an informed and competent manner

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Pre-contractual information obligations

Legal certainty for travel agents

Travel agents are under increasing pressure to reliably meet complex legal requirements. The information obligations towards customers have been significantly tightened in recent years, particularly in the context of package tours. A recent ruling by the Cologne Regional Court of July 29, 2024 (Ref. 17 O 139/23) gets straight to the point:

Travel agencies are obliged to inform their customers before the contract is concluded about all entry requirements and visa obligations that are essential for the trip – precisely, understandably and verifiably. This is clearly stated in the European Package Travel Directive.

If any important changes occur between the time of booking and the start of the trip, travel agents are also required to inform their customers of these changes in a comprehensible manner.

DESTINATION MANAGER

Your solution for pre-contractual information obligations

With the Destination Manager, you can fulfill all legal requirements relating to information obligations efficiently, in a legally compliant manner and automatically. This protects you from legal risks – and at the same time creates trust among your customers.

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You take care of travel sales, we’ll take care of the rest.

Illustration of round trip through South America with corresponding enztry requirements

Up-to-date entry, visa, and health information—automatically available for every trip

Documentation to prove your duty to provide information in an audit-proof manner

Illustration of My trip page update via email and webpage

Notification service for changes between booking and departure

Three iPhones with a customised look and feel for the ‘My Trip’ page

Design of the “My Trip” page for the customer with a customized look & feel

All information also available for the smartphone wallet with automatic push notifications

Seamless integration into many third-party systems

Travel warnings & crises

Stay informed. Offer service. Retain customers.

The world has become more uncertain – whether due to terrorist attacks, political unrest or climate-related extreme events. Even if travel agencies are not liable as tour operators, they are often the first point of contact for their customers in an emergency. This is where the closest personal relationship exists.

In order to be able to react competently and provide proactive information in crisis situations, travel agencies also need a reliable overview of global events that could affect travel. This is hardly possible without digital support.

live events

Crisis information and “Live Events” in the Destination Manager

Keep an eye on all travel-relevant events with the Destination Manager – from unrest to natural disasters. We deliver up-to-date warning messages in list or map form and even automatically compare them with our “Live Events” with your bookings. This enables you to inform your customers quickly, in a targeted and professional manner – and strengthen trust.

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